Cancellation And Refund Policy

Refund Policy

At Olfant IT Services and Consulting, we strive to provide our clients with the best possible service experience. However, we understand that there may be occasions where you are not fully satisfied with our services. This Refund Policy outlines the circumstances under which refunds may be provided and the process for requesting a refund.

1. Eligibility for Refunds

Refunds may be considered under the following circumstances:

• Service Not Delivered: If the service you ordered was not delivered as per the agreed-upon timeline or scope, you may be eligible for a full or partial refund.
• Service Cancellation: If you cancel the service before it has been initiated, a refund may be granted, subject to any applicable cancellation fees as outlined in the contract.
• Quality Issues: If the delivered service does not meet the quality standards or specifications outlined in the contract, a partial refund may be offered after a thorough review.

2. Non-Refundable Services

Certain services are non-refundable, including but not limited to:

• Services that have been fully completed and delivered as per the agreed-upon terms.
• Custom services where significant work has already been carried out.
• Third-party services or products purchased on your behalf.

3. Refund Process

To request a refund, please follow these steps:

• Contact our customer support team at info@olfant.com with your request, including your order details and the reason for the refund.
• Our team will review your request and may ask for additional information or clarification.
• If your refund request is approved, we will process the refund within 10-15 business days. The refund will be issued to the original payment method used for the purchase.

4. Partial Refunds

In some cases, a partial refund may be offered if a portion of the service was delivered satisfactorily, or if only part of the service fee is eligible for a refund. The amount of the partial refund will be determined based on the work completed and any expenses incurred.

5. Disputes and Chargebacks

If you have a dispute regarding a service provided, we encourage you to contact us directly to resolve the issue. Initiating a chargeback without contacting us first may result in additional fees and delays in resolving the matter.