Refund Policy

Eligibility for Refund

Refunds may be considered only under the following conditions:

Refunds will not be provided for delays caused by incomplete client information, lack of communication, or changes requested after project approval.

Refund Request Timeframe

All refund requests must be submitted within 15 days from the date of payment or service confirmation.

Requests made after this period may not be eligible for refund consideration.

How to Request a Refund

To request a refund, please contact us with the following details:

1. Your name and contact information
2. Project or service details
3. Payment reference or invoice number
4. Reason for requesting the refund

Send your request to: care@olfant.com

Our team will review your request and respond with approval or rejection within a reasonable timeframe.

Refund Processing

If your refund request is approved:

1. The refund will be processed using the original payment method.
2. Refund processing time may take 7–10 business days, depending on the payment provider.
3. A service or administrative fee may be deducted where applicable.

If we are unable to deliver the agreed service, a full refund may be issued.

Cancellation Policy

Clients may request cancellation of services before major work begins.

1. If cancellation is requested after work has started, a partial refund may be issued based on the work already completed.
2. Once a project reaches advanced development or delivery stages, cancellation may not be eligible for a refund.

Non-Refundable Services

The following services may not be eligible for refunds once initiated:

1. Custom software development.
2. Graphic design or digital assets after approval.
3. SEO and digital marketing campaigns once launched.
4. Consultancy sessions already completed.

Need Help or Clarification

If you have any concerns regarding your project or payment, our team is available to assist you. We aim to resolve issues quickly and fairly.

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